FAQs
CUSTOMER SERVICE
HOW DO I CONTACT YOU?
Simply send us an email and we will contact you within 24 hours!
HOW CAN I CHANGE OR CANCEL MY ORDER?
Send us an email as soon as possible.
State your order number in the
first email so that we can be of service immediately.
Please note that orders cannot be changed or canceled once they have already been sent.
I HAVE NOT RECEIVED ANY CONFIRMATION EMAIL! WHAT NOW?
First view your unwanted advertising inbox. If the e-mail also does not appear there, you can always contact us so that we can still send you the e-mail!
SHIPMENT
DO I HAVE TO PAY SHIPPING COSTS?
Nope! We pay for the shipping costs :)
HOW LONG DOES THE SHIPPING TAKE?
View our shipping page in the main menu for a detailed indication!
CAN I TRACK MY ORDER?
Absolutely! Simply enter your tracking code on the tracking page on our website. If you cannot find your tracking code, you can always contact us.
I HAVE NOT RECEIVED ANY TRACKING INFORMATION!
First view your unwanted advertising inbox. If it is not included, you can of course always contact us :)
PAYMENTS
HOW CAN I PAY?
You can pay with credit card. All payments are completed in a 100% SSL-secured payment environment.
IS VAT INCLUDED IN THE PRICE?
Yes, all costs (including VAT) are included in the price!
RETURN AND REFUNDS
CAN I RETURN THE PRODUCT?
Absolutely! Once we have received your return shipment, you will receive a full refund.
View our page on returns for more information.
HOW LONG DOES IT TAKE TO HAVE MY MONEY BACK?
As soon as we have received your package and everything turns out to be in order, you will receive the purchase amount back within 7-10 days
